This article provides information about the ordering process with N6 Cloud.
Account activation:
All orders go through a strict screening process at N6 Cloud because we receive massive fraudulent requests. However, we try our best to activate all new accounts within 24 hours, but the turn-around time is usually much quicker—about 15 to 20 minutes if the order passes our fraud check. If you have not received your Welcome e-mail after 24 hours, please check your e-mail application's Spam or bulk mail folder. Our team is dedicated to ensuring that all legitimate orders are processed promptly and efficiently. If you still cannot find your Welcome e-mail, please submit a support ticket on the N6 Cloud Customer Portal at https://n6cloud.com.
Please note that although account setup takes 24 hours or less, DNS service changes usually take an additional 24 hours to complete.
Billing Cycles:
You select a billing cycle when you order a hosting package. You can choose to be billed monthly, or you can pre-pay for a 6, 12, 24, or 36-month period up to 108-moths period depending upon hosting plans. We offer significant discounts when you pre-pay for a package. All pre-paid accounts are covered by our 30-day money-back guarantee for the full amount. For Outside Canada customers we Charge in USD so, the currency exchange rate may reflect on the money-back amount.
Anti-Fraud measures:
To ensure the safety and security of all transactions, we utilize a fraud detection service during the checkout process. Sometimes, this service may flag a transaction as potentially fraudulent. In such cases, we may ask for additional information to confirm your identity and payment method, such as a photocopy of a valid identification card or credit card. Rest assured that this is done to protect you and our business from malicious actors and keep costs down.
International Transactions:
We gladly accept payments through major credit cards or PayPal for customers residing outside the United States.
Furthermore, the N6 Cloud website and Client-Area offer the flexibility to display prices in USD as well for outside Canada Clients. Our website utilizes your IP address to automatically determine the appropriate currency to display. We strive to provide a user-friendly experience tailored to your needs. Should you have any inquiries or require assistance regarding payment options or currency selection, please feel free to reach out to our support team. We are here to assist you.
Please note that all the transactions are done in USD out of Canada. All transactions involving foreign credit cards are subject to the credit card company’s fees and exchange rates.
If you have any questions or need assistance, we are here 24/7 to help! You can submit a ticket, chat live with us, or call 1-604-265-0333 or 1-866-886-NSIX (Toll-Free).
Visit our support page, N6 cloud hosting knowledgebase: N6 Cloud!