How to submit a Support Ticket with N6 Cloud

Opening a Support Ticket

At N6 Cloud you can open a ticket with our technical, customer service, sales, Legal & Abuse, and billing department. Opening a ticket with N6 Cloud is an easy task through our website and Client Area. 

Step:-1 If you already have an account with N6 Cloud log in to your Client Area

If you don’t have an existing account with N6 Cloud then you can use our website, scroll down to the footer area, locate support, and click on Open Support ticket. It will lead to open an account with us.

Step:-2 From the side Menu bar, select support ticket and Create New

Step:-3 Select the department you want to open the ticket for. (sales, customer service, tech .support, Billing, Legal & Abuse)

Step:-4 fill in the Ticket Subject and Message text boxes.

Please note that:

If you are opening a Tech. Support ticket make sure to choose the correct service that you need assistance with.

You can also attach the document with the ticket, make sure you are attaching it in the right format.

Step:-5 Please select the box, if you are adding private and sensitive information in the ticket. It will automatically encrypt the content of the ticket before submitting it to N6 Cloud.  

Step:-6 Click Submit. N6 Cloud respond to the ticket as soon as possible.

How to write the helpful ticket

Step:-1 You can check our knowledge, it has solution articles about the most common problems. A problem has any possible number of solutions that might reduce the number of things support needs to follow in order to resolve your problem, or you might just your problem yourself!

Step:-2 Include all the details in the ticket message box, if necessary attach the useful screen captures or documents with the ticket.

Step:-3 In the first paragraph please tell us what you have already done to resolve the issue and what was the result.

1. If there is any error message you either copy and paste the exact same message or take a screen capture of it to attach to the ticket.
2. In the first paragraph please tell us what you have already done to resolve the issue and what was the result.
3. If there is any error message you either copy and paste the exact same message or take a screen capture of it to attach to the ticket.
4. Describe the details like with OS you are using, browser version, what recent updates or changes you have made, is there a lot of data updates recently or if you have migrated a site. Any small specific details can help us navigate the problem, which leads to prompt solutions.
5. You can also mention when the problem started, how often it is happening, and if it's across multiple browsers.
6. Include anything that seems to describe the issues.

Viewing your ticket History

Step:-1 Log in to your Client Area

Step:-2 From the side menu bar open the Support ticket

Step:-3 A list of tickets you have submitted will appear, you can check open tickets, answered and closed tickets from there.

 This is how you can track all of your tickets and access them anytime from the Client Area. 

If you have any questions or need assistance, we are here 24/7 to help! You can submit a ticket, chat live with us, or call 1-604-265-0333 or 1-866-886-NSIX (Toll-Free).