Last Updated : 2022-12-16

1. INTRODUCTION

N6 Cloud Inc. is based in Squamish BC, Canada, which provides domain registration, shared hosting, WordPress hosting, VPS hosting, cloud server hosting, dedicated server hosting and SSL certification services.

N6 Cloud Inc., including our subsidiary(ies) and/or affiliate(s) (hereinafter referred to as “we/ our/ us/company”) is committed to protecting the privacy of its customers (hereinafter referred to as “Customer/ you/ your”) and ensures complete confidentiality and security of personal information that resides with us.

This Privacy Policy (hereinafter referred to as “Policy”) describes how we and/or our subsidiary(ies) and/or affiliate(s) protect your personal information provided to us on our Website i-e., www.n6cloud.com,(hereinafter referred to as Website) and how we use that information in connection with the services offered through the Website and must be read in conjunction with our Terms of Service.

User registration and acceptance of the Terms of Service outlined on our Website constitute the “Effective Date” upon which this policy will take effect and be binding upon the parties.

To comply with local laws or requirements worldwide, we may make adjustments to this Policy.

2. WHAT IS “CUSTOMER PERSONAL INFORMATION”?

“Customer Personal Information” is any information about one of our Customers which could, alone or together with other information, personally identify them or otherwise be reasonably linked or connected with them. Information such as full name, address, nationality, date of birth, ID Card or Passport and a photograph are examples of “Customer Personal Information.”

Customer Personal Information does not include aggregated, non-personally-identifying information that does not identify a Customer or cannot otherwise be reasonably linked or connected with them. We may use such aggregated, non-personally identifying information for research purposes and to operate, analyze, improve, and optimize our Website and Service.

3. OUR ASSURANCE AND YOUR ACKNOWLEDGMENT

We wish to assure you that we are strongly committed to protecting the privacy of our customers and have taken all necessary and reasonable measures in line with the best industry practice to protect the confidentiality of your personal information and its transmission to our third party service providers.

You understand and acknowledge that this policy is effective from the date and time a customer intends to buy our services and consent to furnishing personal information and shall be read in conjunction with information that you provide us on our Website. If you are under the age of 16 years; you hereby acknowledge that you have valid parental/guardian consent to use the Website or buy our products or services.

We may alter this Privacy Policy as needed for certain products and services and to abide by local laws or regulations around the world, such as by providing supplemental information in certain countries.

4. INFORMATION COLLECTED FROM YOU

Personal Information. We may collect personally identifiable information like name, company name, age, date of birth, telephone number, e-mail (including social media email) address, password, credit/debit card info (including security code), etc., personal information, and sensitive personal information when you create an account on Website. Other information that we may collect includes Personal Data we get from communications done through e-mails, SMS, instant messages, and calls.

In order to transact our product and services and as a requirement of certain domain name registries; we may request your residency status or whether you are a member of certain organizations. Such information is required by certain domain name registries (e.g., Canadian Internet Registration Authority etc.) for the purposes of registering your chosen service(s) with the registry.

Financial Information. Moreover, we may also request for any further information from you based on the request ofthe financial institution that partners with us, seeking details of any transactions you make through our Website, products, or services. As part of a transaction, we may collect and store payment information, including credit card or bank account details (as applicable), expiration date, and country, which we require for payment processing, tax, and regulatory purposes.

All the aforesaid information is service dependent, and we may use the above-said customer information to provide the best possible services.

You acknowledge that our third-party services providers, for example, Paypal, SSL certificate issuers etc., may need to collect certain additional information, for which we may request for provision of such information in order to provide you the best services. However, in such cases, the privacy policy of third parties shall prevail and you are advised to read the same.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

User Content: User content is the content uploaded, collected, stored, used, transferred, or disclosed by the user in connection with our website, products, or services. We retain such content including website and email content in connection with our web Domain Registration, Shared Hosting, WordPress Hosting, VPS Hosting, Cloud Server Hosting, Dedicated Servers Hosting, SSL Certificates and marketing products and services.

5. SENSITIVE PERSONAL DATA

We specifically request that you do not provide us with any sensitive personal data (meaning information revealing racial or ethnic origin, political opinions, religion or philosophical beliefs, trade union membership, genetic, health, or biometric information, information about sex life, or sexual orientation, or criminal convictions or offenses) through our Website, or otherwise to us.

Any sharing or revelation of sensitive or personal information through user-to-user contact or contact through Client Area is the sole responsibility of the sharer; we disclaim all liability in connection with such disclosure.

6. USAGE OF INFORMATION COLLECTED FROM YOU

The information collected from you may be used to operate, provide, develop and improve our services.

These purposes include:

1. provide you access to our product and services and Customer Support by means of e-mail or telephone; respond to your comments, questions, and requests;
2. Send you technical notices, updates, security alerts, and support and administrative messages;
3. Facilitate seamless purchase experience for transactions regarding our product and services. We may retain your financial information for future renewals as long as you wish to avail of our products and services. You can apply for the deletion of your financial information at any time;
4. Communicate with you about products, services, offers, promotions, rewards and events, if any, offered by us and others and provide news and information which we think will be of interest to you;
5. Monitor and analyze trends, usage, and activities in connection with our services;
6. Revise, modify, and update existing services and develop new services;
7. Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property and others;
8. Trace any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law; and
9. Carry out any other purpose described to you at the time the information was collected.

Without limiting the foregoing and in addition, thereto, we may transfer your information to another entity if we are acquired by or merged with another entity if all or substantially all of our assets or business are acquired by another company, or as part of a bankruptcy proceeding.

7. STORING YOUR PERSONAL DATA

We retain your information only for as long as is necessary for the purposes for which we process the information as set out in this policy. However, we may retain your Personal Data for a longer period of time where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

9. SHARING YOUR PERSONAL DATA

We do not share, sell, rent, or trade customer personal information with third parties for their commercial purposes. We may disclose personal information to law enforcement offices, in the good faith with the belief that such disclosure is reasonably necessary to enforce our Privacy Policy or protect the rights, property, or personal safety of our customer or the general public.

Information that is shared publicly
We will not publicly display or reveal to other users your personally identifiable information without your explicit consent, except as described in this Privacy Policy. We are required to send specific personal contact information (such your name, address, phone number, and email address) to the relevant domain name registrar for inclusion in the publicly available WHOIS database when you register for a domain name. The WHOIS database must always contain up-to-date contact information provided by domain name registrants. The WHOIS database is unfortunately a target for data harvesting by individuals or groups involved in spam, fraud, and identity theft because it is publicly available. As a result, we provide you with a Privacy Protection service that will protect your personal information by designating us as your WHOIS trustee and by listing our privacy team’s contact information in the WHOIS database rather than yours. During registration or transfer orders, the Privacy Protection service is accessible with the majority of domain types, but you can choose not to use it by deselecting it. Although we strongly advise against it, if you choose to opt out or register a domain type that does not enable privacy protection, you agree that the WHOIS database will be used to publicly publish your personal contact information.

Some of your personal information might be used for marketing (e.g., testimonials on our Website). You consent to the use of your name, the content of your testimonial, and the URL of your Website when you post a review on our Website or one of our social media accounts. Without your express permission, we will not publicly release any of your sensitive information, including your account information, payment information, or private contact details. Non-personally identifiable visitor and user information may be provided to other parties for marketing, advertising, analytics, or similar purposes.

Information that is not shared publicly

The following data will not be publicly displayed or revealed to other users, except as described in this Privacy Policy:

1. Your personal information, including your contact information, residency or membership status, and password details.
2. Your payment information, including credit card details and transaction history.
3. Your communication history information, including any communications you send to us (e.g., technical support tickets, questions, or feedback).
4. Your sensitive personal information.

9. INFORMATION SHAREDWITH THIRD-PARTY WEBSITES

We may share your information with third party websites in order to provide you with our products and services as well as to promote and protect our Website. We are using Google Analytics for collecting statistics info and Google Ads for advertising and re-marketing. We send some information to Domain registries and registrars or SSL Certificate issuers, Server Software providers, data-center and data hosting providers or other third parties for activating service. We furthermore pass some information to the email marketing platforms. Moreover, we process your payments via PayPal. We do not own and control those Websites/applications, their content, or their privacy practices. We encourage you to review the privacy policy of third party service providers afore-mentioned.

External Website Links. Our Website may provide links to third-party websites for your information. If you access those links through our Website, you will leave our Website. We do not own and control those sites, their content or their privacy practices. We encourage you to review the privacy policy of any website before submitting your personal information.

WE HEREBY DISCLAIM LIABILITY FOR, ANY INFORMATION, MATERIALS, PRODUCTS, OR SERVICES POSTED OR OFFERED AT ANY OF THE THIRD-PARTY SITES LINKED TO THIS WEBSITE. BY CREATING A LINK TO A THIRD-PARTY WEBSITE, WE DO NOT ENDORSE OR RECOMMEND ANY PRODUCTS OR SERVICES OFFERED OR INFORMATION CONTAINED AT THAT WEBSITE, NOR ARE WE LIABLE FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT THOSE SITES. SUCH A THIRD PARTY MAY HAVE A PRIVACY POLICY DIFFERENT FROM THAT OF OURS AND THE THIRD-PARTY WEBSITE MAY PROVIDE LESS SECURITY THAN THIS SITE.

10. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We use temporary and permanent cookies, tags, scripts, and other similar technologies to identify users of our services and to enhance user experience and to identify visitors, track Website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our Websites. We use third-party tracking services like google analytics and google tag manager to understand the behavior of our Website visitors and serve them better.

Further, the pages on the Website may also include web beacons or pixels, which are electronic files to count users who have visited that page, to track activity over time and across different Websites, to determine users’ interactions with emails we send, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information, and this information may be associated with your unique browser, device identifier, or Internet Protocol address.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent to your computer. However, this may prevent our site or services from working properly. You can also set your browser to delete cookies every time you finish browsing.

11. SAFETY OF YOUR DATA

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instruction and they are subject to a duty of confidentiality.

However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Websiteis at your own risk. You should only access the services within a secure environment.

12. YOUR RIGHTS AND CHOICES

In this section, we describe the rights and choices available to all users.

1. Where we request personal data directly from you, you do not have to provide it to us. If you decide not to provide the requested information, in some circumstances we, or our clients, may be unable to provide products or services to you. For example, we may be unable to process your transaction via third party service providers.
2. In some jurisdictions, applicable law may provide a right for individuals to access, modify, or delete their personal data. You may contact us directly to request access to, modify or delete your information. We may not be able to provide access to, modify, or delete your information in all circumstances.

13. INTERNATIONAL TRANSFERS

We are headquartered in Canada, and we maintain offices and have service providers in other countries. Your personal data may be transferred to other locations outside of your state, province, country or other governmental jurisdiction where we or our service providers maintain offices and where privacy laws may not be as protective as those in your jurisdiction. If we make such a transfer, we will require that the recipients of your personal data provide data security and protection in accordance with applicable law.

14. HOW LONG IS YOUR DATA USED

We will use your personal data for as long as necessary based on why we collected it and what we use it for. This may include our need to satisfy a legal, regulatory, accounting, or reporting requirement.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In general terms, we will retain your personal data for the duration of your involvement/engagement with us and for as long as reasonably necessary afterward; however, we may maintain different retention periods for different products and services. There are also certain types of information that are required to be retained for a certain period by law.

15. YOUR INDIVIDUAL LEGAL RIGHTS

PIPEDA

The Personal Information Protection and Electronic Documents Act (PIPEDA) grants Canadian customers certain rights regarding sharing and deleting their personal information covered under the broad principles. Besides principles covered under the above-quoted laws, we additionally inform you that:

1. We are responsible for the personal data that we collect about you.
2. We have identified the purposes for collecting your information all these purposes are directly associated with our business activities.
3. We require your willingness and consent to collect, use and or, disclose your personal information. You are informed that you can withdraw your consent at any time by contacting us as per clause 17. We acquire such consent by your use of our services.
4. We only collect information that is necessary to gather for identified purposes.
5. We will limit how we use and or, disclose your information. We will not use your data for an unidentified purpose.
6. We will seek to use information that is as accurate as possible. Any information that you provide to us like phone number etc will be presumed to be provided to us accurately.
7. We have installed a secure mechanism for processing your data from loss, theft, or unauthorized disclosure.
8. For any queries regarding your privacy, you can contact us through the contact details given below.
9. You can access your personal information at any time by writing a written request to our support team through the contact details given below.

CCPA AND CalOPPA

The CCPA and CalOPPA provides certain specific rights to customers regarding personal information. You have the right to request N6 Cloud Inc. to disclose information regarding the collection and use of your personal information over the past 12 months. After verifying that you, the customer, has made the request we will disclose to you:

1. The right to know which personal information is being collected
2. The right to know if personal data is being sold or shared, and to whom
3. The right to object to the sale of personal data
4. The right to access one’s own personal information
5. The right to equal service and price, even for customers who exercise their privacy rights

To exercise the access, data portability, and deletion rights mentioned above, please submit a verifiable consumer request to us by submitting a ticket to “Legal & Abuse” department through https://n6cloud.com/clients/?/tickets/new/.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable customer request related to your personal information. You may also make a verifiable customer request on behalf of your minor child.

You may only make a verifiable customer request for access or data portability twice within 12 months. The verifiable customer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

GDPR

Under certain circumstances, individuals in Europe have rights under data protection law(GDPR) in relation to their personal data. If you are located in Europe, you may ask us to take the following actions regarding personal data that we hold:

Access. You are entitled to ask us if we are processing your personal data and, if so, for a copy of the personal data we hold about you, as well as obtain certain other information about our processing activities.

Correction. If any personal data we hold about you is incomplete or inaccurate, you can require us to correct it, though we may need to verify the accuracy of the new data you provide to us.

Change or Erasure. You may at any time review or change the information in your account or terminate your account by submitting a ticket to “Legal & Abuse” department through https://n6cloud.com/clients/?/tickets/new/.

This also enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

Object. Where our reason for processing your personal data is a legitimate interest you may object to the processing as you feel it impacts your fundamental rights and freedoms. You also have the right to object, where we are processing your personal data for direct marketing purposes.

Restriction. You may ask us to suspend our use of your personal data in the following scenarios: if you want us to establish the data’s accuracy; where our use of your personal data is unlawful but you do not want us to erase it; where you need us to hold your data for a longer period than we usually would because you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Transfer. Where it is possible, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to personal data provided by you which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent. Where our reason for processing is based on your consent, you may withdraw that consent at any time. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

There may be legal or other reasons why we cannot or are not obliged to, fulfill a request to exercise your rights. We will use available lawful exemptions to your individual rights to the extent appropriate. If we decline your request, we will tell you why, subject to legal restrictions.

You will not have to pay a fee to exercise any of your rights relating to your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

16. COLLECTION OF MINOR’S DATA/INFORMATION

If you are a child under the age of 13, you may not have an Account on our Website unless you have parental/guardian consent. We do not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a User who is under the age of 13 and have not obtained parental consent, we will have to close your Account. In the case of users from the USA and EU, the age restriction for use is 16 years without parental consent.

17. COMPLAINTS

If you have a complaint about our handling of your personal data, you may contact our data protection officer using the contact information below. We request that a complaint be made in writing. Please provide details about your concern or complaint so that our data protection officer can investigate it. We will take appropriate action in response to your complaint. We may contact you for additional details or clarification about your concern or complaint. We will contact you to inform you of our response to your complaint. You also may have a right to file a complaint with a national or local regulatory agency.

18. MODIFICATIONS TO THE POLICY

We may update this Privacy Policy and information security procedures from time to time. If this privacy and/or information security procedures materially change at any time in the future, we will post the new changes conspicuously on the Website to notify you.

Please note that we may attempt to notify you when changes are made to this Privacy Policy, you are responsible for periodically reviewing any changes which may be made to the Policy. We may, in our sole discretion, modify or revise the Policy at any time, and you agree to be bound by the same.
Your continued use of our Website and service/s, following notice of such changes, shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.

19. CONTACT US

In case you have any questions about this Privacy Policy, our practices relating to the Website or your dealings with us, please contact our Data Protection Officer by submitting a ticket to “Legal & Abuse” department through https://n6cloud.com/clients/?/tickets/new/.